Straight Talk – an ISSA Podcast
Straight Talk, an ISSA podcast, presents a curated playlist of the hottest topics facing the cleaning industry today—from health and safety to infection prevention to innovative products to business development and much more. ISSA, the worldwide cleaning association, brings together the top experts and decision makers give our listeners and members the most up-to-date information for their businesses.
Episodes
348 episodes
How to Gather Customer Feedback and USE It
Listen to business coach Jeff Carmon outline what commercial cleaning companies should do with customer feedback.
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10:45
What Does 'Clean' Mean To You?
Listen to two industry pros describe what 'clean' means to them and those they serve.
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32:22
Is AI Your Personal Marketing Villain?
Listen to Dean Mercado describe how to turn AI from villainous to something great.
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28:26
The Restoration Report: RIA's Vision for Growth, Ethics, and Unity
Listen to RIA leadership describe the state of the industry right now.
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53:27
The Buyer’s Playbook: What Makes a BSC Stand Out in Today’s Market
Listen to entrepreneur Shivek Gupta describe what he is looking for in acquiring a building service contracting company.
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18:21
The Kelsan Legacy: A 75-Year Journey of Core Values Powering Long-Term Success
Learn how a leading cleaning industry distributor has become a regional powerhouse.
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29:19
Operational Excellence at Scale: The City Wide Solution to Facility Management
Listen to Mitch Brunette describe the City Wide Facility Solutions approach to caring for vendors and clients.
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20:01
More Leads, Less Chaos: Is It Time For a Sales Manager?
Listen to Troy Harrison describe strategies in your quest to sales excellence.
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14:52
Advocacy with a Purpose: People, Product, and Proper Training
Listen to how cleaning industry leaders are shaping policy to help the industry advance.
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29:20
CTRL + Alt + You: Stop Sounding Like a Robot When Using AI
Listen to Dean Mercado describe real-world AI strategies.
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25:15
Bridge Builders of Clean: Inside the Life of a Manufacturer Rep
Listen to industry veteran Mark Presho describe the life of a manufacturer rep.
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19:48
Advocating for Clean in a Cost-Obsessed World
Listen to ISSA President Laurie Sewell describe her vision for cleaning for health.
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15:37
Subcontracting: A Cleaning Industry Wake-Up Call
Listen to Roy Deleon describe issues surrounding subcontracting in the cleaning industry.
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17:52
Leading With Purpose: Growth, Culture, and Strategies
Listen to Bee-Clean's Philippe Mack describe strategies every building service contractor can use.
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11:44
The Blame Game: How to Sort Fact From Fault on Flooring Fails
Learn from three flooring pros the biggest floor fail issues in the industry today.
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32:21
Final Chapter, First Steps: A Vision for Legacy-Driven Leadership
Listen to Chuck Violand's final comments on his book "Forging Dynasty Businesses."
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10:10
Why Your LinkedIn Strategy Is Failing—And How to Fix It Fast
Listen to sales coach Troy Harrison outline how to use LinkedIn for business growth.
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15:25
Don't Get Poached: 4 Rules to Keep Your Top Accounts Secure
Listen to Dave Kahle outline strategies to keep your top clients from the competition.
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14:09
Survey Shocker: The #1 Reason Customers Will Not Return to Your Facility
Listen to Excel Dryer's Joshua Griffing analyze a global survey that focuses on restroom cleanliness.
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9:44
Tariffs, Trade, and Turbulence: How Acme is Navigating Global Supply Chain Chaos
Listen to Acme Paper and Supply Company's Ron Attman discuss ongoing tariff issues impacting the cleaning industry.
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9:47
Inside the High-Stakes World of Health Care Facility Cleaning
Listen to Iris Verdi discuss what it takes to clean health care facilities correctly.
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17:55
Advocating for an Industry
Listen to IICRC Director of Government Relations Robbie Bradshaw explain the importance of advocacy work for the cleaning and restoration industries.
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13:10